Setting an expectation is an important step toward achievement. Whether the expectation is for ourselves or from our clients, it is good practice to set goals, make action plans to reach them, and evaluate the progress toward achievement. An invaluable part of the process comes at the end. It is the acknowledgement of a job well done. The positive encouragement that clients give us or that we give ourselves, motivates us to achieve again. More thoughts on goal-setting to come!